Trust-Centered Leadership® is an approach to leading and developing organizations that sets trust-building at the forefront of the leadership agenda.
Dr. Mike Armour has laid out the principles of this approach in his widely-read book Leadership and the Power of Trust: Creating a High-Trust, Peak-Performance Organization.
Those who practice Trust-Centered Leadership measure every decision, every action, and every initiative against the goal of maximizing trust in themselves as leaders and the depth of trust within the organization.
Trust-Centered Leadership® does not replace other styles of leadership. Instead, it works alongside existing leadership styles to intensify your credibility, leverage, and impact as a leader.
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Trust is at a premium in today's workforce. Jobs lost to mergers and acquisitions, corporate scandals, downsizing, and outsourcing have taken their toll on worker loyalty and trust. As a result, American business now runs a "trust deficit" that is as glaring as its trade deficit.
Lost trust is a serious issue. Trust is the glue that holds your organization together, the lubricant that allows it to run smoothly. When trust breaks down, the result is fear, anxiety, suspicion, and insecurity. Morale sags. Turfguarding and self-protection take over. People dig in their heels. They resist change, even when it is essential for survival. Communication becomes closed and self-serving. Productivity inevitably plummets and pulls profits down with it.
At the heart of most troubled organizations, Dr. Armour finds, are issues of trust that have gone unrecognized, unaddressed, or unresolved. As a keynote speaker he often makes the telling point that we now face a 'trust deficit' that is as glaring as our trade deficit.
Trust-Centered Leadership counters fear, anxiety, and low morale by creating a high-trust culture where people feel safe, hopeful, and energized. In this atmosphere of trust they are free to contribute fully, offering innovative solutions, acting with initiative, taking appropriate risks, and voicing viewpoints openly.
Trust-Centered Leadership® counters fear and anxiety by creating a high-trust culture where people feel safe, hopeful, and energized. In this atmosphere of trust everyone is free to contribute fully, offering innovative solutions, acting with initiative, taking appropriate risks, and voicing personal viewpoints openly. Countless studies have confirmed that workers are more productive and that managers make more creative decisions in high-trust environments
A Culture of Trust
Open and Responsive Communication
Adaptability and Speed