How to Guide Problem-Solving Conversations

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Mike Armour is a featured headliner on C-Suite Radio

As leaders and managers, we are regularly approached by people wanting help with solving some problem or overcoming a challenge.

Do you have a set strategy for how to manage such conversations? As an executive coach, I must guide these kinds of discussions in almost every coaching session.

In this episode I offer a four-step process which I follow to make these conversations as fruitful as possible. The approach I use in coaching is equally applicable to management conversations or discussions with friends and family.

To make the steps of the process easy to recall, my name for the process is the CIAA formula (or the CI-double-A formula, as I most commonly refer to it.), Each letter in the name refers to a specific step in the process.

This process is easy to learn. Easy to remember. Easy to apply.